Private Policy​

Welcome to our website. We are committed to protecting your privacy and the security of your personal data. This Privacy Policy is designed to inform you about how we collect, use, disclose, and protect your personal information, and it explains the rights you have concerning that information.

Please read this policy carefully. By using our website and services, you acknowledge that you have read, understood, and agreed to the collection, use, and disclosure of your information as described in this policy.

1. What Personal Information Do We Collect?

“Personal information” is any information that can be used to identify you as an individual. Depending on how you interact with our website, we may collect the following categories of personal information:

• Contact Details: Your name, email address, mailing address, and phone number.
• Account Information: If you create an account on our website, we may collect your username, password, and preferences.
• Transaction Information: Details about the products you view, add to your cart or wish list, and information related to returns, refunds, or cancellations.
• Payment Information: We accept credit and debit card payments via Clover Payment. Please be aware that your payment information is securely processed by Clover Payment, and we do not store your full card number.
• Communications: Information you provide when you contact us through email, online forms, or by phone.
• Comments: When you leave a comment on our site, we collect the data shown in the comments form, as well as your IP address and browser user agent string to help with spam detection. An anonymized string (also called a hash) created from your email address may be provided to the Gravatar service to check if you are using it.
• User-Generated Content: If you upload images to the website, please be aware that you should avoid uploading images with embedded location data (EXIF GPS), as visitors can download and extract this data.

2. How Do We Collect Your Personal Information?

We collect your personal information in the following ways:

• Directly From You: When you create an account, place an order, subscribe to our newsletter, leave a comment, fill out a form, or communicate with us.
• Automatically: When you visit or use our website, we automatically collect information through Cookies, log files, and similar technologies.
  • Cookies: We use cookies to improve your website experience. For example, if you leave a comment, you may opt-in to save your name, email, and website in cookies for your convenience. These cookies last for one year. When you log in, we also set up several cookies to save your login information and screen display choices.
  • Log files: Our servers automatically log visitor information such as IP addresses, browser types, and access times. This data is used for website traffic analysis and management and is generally anonymous.

3. How Do We Use Your Personal Information?

We collect your personal information primarily for the following purposes (“Purposes”):

• To Provide and Manage Services: Including processing your orders, managing your account, handling payments, shipping products, processing returns and exchanges, and providing customer support.
• For Marketing and Advertising: To send you marketing and promotional information about our products, services, and events. You can opt out of these communications at any time by clicking the “unsubscribe” link in our emails or by contacting us.
• To Improve Our Website and Services: By analyzing usage data, we can understand how users interact with the site, which helps us optimize features, improve the user experience, and develop new products. This includes retaining comments and their metadata indefinitely so we can automatically recognize and approve any follow-up comments.
• For Security and Fraud Prevention: To protect the security of our website and your account, and to prevent fraudulent, unauthorized, or malicious activity. This may involve checking visitor comments through an automated spam detection service.
• To Comply with Legal Obligations: To meet applicable legal and regulatory requirements or to respond to legitimate requests from law enforcement or government authorities.

4. How Do We Disclose Your Personal Information?

We will never sell or rent your personal information to third parties. We may share your personal information with third parties under the following circumstances:

• Service Providers: We work with third parties who provide support services, such as Clover Payment, shipping carriers, website hosting providers, and data analytics services. These providers are only allowed to access your personal information to perform their duties and are required to keep your information secure.
• Gravatar: If you use the Gravatar service, an anonymized string created from your email address (also called a hash) may be shared with them. After your comment is approved, your profile picture will be visible to the public in the context of your comment.
• Embedded Content: Articles on this site may include embedded content (e.g., videos, images, articles) from other websites. This embedded content behaves as if you have visited the other website directly, which may collect data about you, use cookies, or embed third-party tracking.
• Business Transfers: In the event of a merger, acquisition, or bankruptcy involving the sale of all or part of our business, your personal information may be transferred as an asset.
• With Your Consent: We may share your information with third parties after obtaining your explicit consent.
• For Legal Reasons: We may disclose your personal information to comply with a legal obligation, respond to a valid legal process, or to protect our rights, property, and safety. If you request a password reset, your IP address will be included in the reset email.

5. Personal Information Storage and Security

We have implemented reasonable physical, organizational, and technological security measures to protect your personal information from loss, theft, unauthorized access, disclosure, copying, use, or modification.

Your personal information may be stored on servers located in Canada or other countries. The data protection laws in these countries may differ from the laws in your country. When your information is transferred internationally, it will be subject to the laws of that jurisdiction and may be disclosed to or accessed by courts, law enforcement, and governmental authorities in accordance with those laws.

6. Your Rights

Depending on applicable privacy regulations, you may have the right to:

• Access and Correct: You have the right to request access to the personal information we hold about you and to request corrections to any inaccuracies. If you have an account on this site, you can view, edit, or delete your personal information at any time (except you cannot change your username). Website administrators can also see and edit that information.
• Request Data Erasure: You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
• Request Data Export: If you have an account or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.
• Opt Out: You can opt out of our marketing and promotional communications at any time.

7. Children’s Privacy

Our website is not intended for use by children under the age of 13. If you are under 13, please do not use our services. If we inadvertently collect personal information from a child under 13, we will make reasonable efforts to delete it from our systems.

8. Contact Us

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at inquiry@canaduck.net or contact us at 1881 Steeles Ave West, North York, ON M3H 5Y4, CA.

Last updated: August 24, 2025